***ROYAL MAIL STRIKES***
UK delivery times will be affected by the Royal Mail strikes in November and December so please order early and thank you for your patience in advance.
UNFRAMED PRINTS & CARDS
Shipping my prints & cards within the UK is £3.95 per order (Royal Mail)
For most international orders it’s £4.95, Canada is £5.95
All my medium and large prints are shipped in sturdy cardboard tubes and my A4 prints, cards & postcards come in hardy cardboard envelopes.
Shipping framed prints within the UK is £9.95 per order
For most international orders it’s £9.95, Canada (unfortunately) is £22.95 due to extremely high costs just now : (
Frames are carefully packaged up in a double-walled cardboard box ensuring maximum protection.
Different sized prints and cards are sent in separate deliveries (due to their packaging) so please don’t worry if they’re a few days apart.
BREXIT / Customs
Regarding Brexit and customs/vat for EU customers: All my European prints are printed and shipped from the Netherlands so no need to worry!
All my UK prints are printed here in the UK. All USA prints are printed in USA, Australian/NZ prints in Australia. I ship worldwide!
(Cards are only printed in the UK and EU)
Shipping my books within the UK is at a flat rate of £3.95 (Royal Mail 2nd class). They are shipped in a sturdy cardboard bookwrap (or box if you’ve ordered more than 4).
For overseas orders it’s currently too expensive to ship my books but i am on the lookout for cheaper options. Contact me in the mean time if you’d still like to purchase them: email@example.com
How long will it take to get my order?
To help with my carbon footprint my prints get printed and dispatched by my trusty printing company in your chosen (or nearest) delivery country (cards are still currently printed and shipped from the UK and all my books get sent direct from my little studio here in Scotland).
Customers in the UK, USA, Australia, Europe…
Normally, you should receive your unframed print within 5-7 days but at the moment this is sometimes longer. Framed prints take a few days more.
Other international customers
You might have to wait a little longer, usually within 7 -14 days.
I always try my very best to get your orders to you as quickly as possible. The shipping time depends on a number of things, some of which are out of my control (like a pandemic), such as your country's postal system, busy times such as Christmas and the weather. It’s always best to order early just to be sure!
Where’s my order?
Postal systems can be a bit unpredictable. But if it’s been over 14 days (UK) since you ordered or 21 days elsewhere in the world, drop me a line at firstname.lastname@example.org (or @lornafreytag on instagram) and i’ll check it out for you. Obviously things are still quite different at the moment due to Covid etc so many thanks for your patience.